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Consultants

Meet the team

Clive Fenton

Clive Fenton

Chairman

​Chairman and Co-founder of Step5, Clive is recognised in the industry for his unique ability to identify, assess and resolve complex issues from both a business and technical perspective. Alongside project management, he is involved in the engagement and delivery of large-scale business change programmes. He combines 30+ years’ experience of...

Howard Dickel

Howard Dickel

Chief Executive Officer

​Howard is a senior business leader with more than 30 years’ experience across a broad range of sectors including Finance, Utilities, Health, Retail and Telecommunications. His career has spanned from FTSE 100 businesses to Tech Startups. His career has seen Howard working for IBM, leading the end-to-end delivery of the London 2012 Oly...

Hannah Paterson

Hannah Paterson

Chief Operating Officer

​Hannah is a strategic business leader, driving success, delivery excellence and value. She has worked in key operational roles and delivered ground-breaking Transformation Programmes in the UK, USA and Australia. Hannah has cross-sector experience from Defence to Healthcare with clients including public sector services supplier SSCL, ...

Justin Narracott

Justin Narracott

Managing Director

​Justin is an accomplished leader and change agent with a progressive career trajectory, evidenced through increasing levels of strategic and operational responsibility. He has significant expertise operating within high profile and fast paced complex entrepreneurial organisations. Renowned as a prudent strategist, Justin is a creativ...

Nick MacDonald

Nick MacDonald

Engagement Lead

​Nick is an experienced business leader with particular expertise in technology driven business transformation, with a proven track-record of digital transformation and capability delivery in operationally demanding areas of the UK Public and Private Sectors. He is passionate about helping the Public Sector deliver better services to the peop...

Kirsteen Caldow

Kirsteen Caldow

Consulting Director

​Kirsteen is an expert in customer-focused innovation and design. She is a leader in digital transformation and digital target operating model strategies and will create blueprints to deliver real change. She is proficient in developing platform and portal capability for in house, third party and external client propositions and has su...

Edward Arrowsmith

Edward Arrowsmith

Head of P3M Services

​As a Delivery, Operations, and Transformation Director with extensive experience in business management, project and programme delivery, and organisational transformation, Ed has built a successful career leading high performing teams across finance, information technology, defence, and the UK public sectors. His areas of expertise in...

Phil Moore

Phil Moore

Head of Service Optimisation

​Phil is a service delivery and optimisation professional with extensive experience and credentials in leading and transforming large and complex software delivery organisations in the UK and across Europe, Middle East and Africa. He has a proven and successful track record in delivering diverse and complex software solutions and services, wh...

John Broomhead

John Broomhead

Principal Consultant

​With more than 20 years of industry and global consulting experience, John is an executive IT Professional with an exemplary track record of leading transformational change through innovative IT solutions. He specialises in technology strategy, enterprise architecture and offers practical experience in all aspects of the full Systems Develop...

Heather Barlow

Heather Barlow

Business Operations Manager

​Heather is a results-driven, high performing manager with extensive experience in senior recruitment, executive administrative support and event management. She is passionate about getting things done, supporting the business and is proud to be the Step5 glue, ensuring all runs seamlessly.

Alex Robinson

Alex Robinson

Marketing Lead

An experienced and versatile marketer, Alex delivers marketing strategies that maximise brand awareness. With a background in content marketing, Alex specialises in developing engaging and meaningful content and marketing campaigns that help build strong customer journeys.