Justin Narracott

Managing Director

As the Managing Director at Step5, Justin helps business leaders overcome digital, data, transformational, and pivotal challenges, with over 25 years of experience in leading and transforming complex and entrepreneurial organisations.

Howard Dickel

Chief Executive Officer

​Howard is a senior business leader with more than 30 years’ experience across a broad range of sectors including Finance, Utilities, Health, Retail and Telecommunications. His career has spanned from FTSE 100 businesses to Tech Startups. His career has seen Howard working for IBM, leading the end-to-end delivery of the London 2012 Oly...

Hannah Paterson

Chief Operating Officer

​Hannah is a strategic business leader, driving success, delivery excellence and value. She has worked in key operational roles and delivered ground-breaking Transformation Programmes in the UK, USA and Australia. Hannah has cross-sector experience from Defence to Healthcare with clients including public sector services supplier SSCL, ...

Kirsteen Caldow

Consulting Director

​Kirsteen is an expert in customer-focused innovation and design. She is a leader in digital transformation and digital target operating model strategies and will create blueprints to deliver real change. She is proficient in developing platform and portal capability for in house, third party and external client propositions and has su...

Edward Arrowsmith

Head of P3M Services

​As a Delivery, Operations, and Transformation Director with extensive experience in business management, project and programme delivery, and organisational transformation, Ed has built a successful career leading high performing teams across finance, information technology, defence, and the UK public sectors. His areas of expertise in...

Heather Barlow

Business Operations Manager

​Heather is a results-driven, high performing manager with extensive experience in senior recruitment, executive administrative support and event management. She is passionate about getting things done, supporting the business and is proud to be the Step5 glue, ensuring all runs seamlessly.

Victoria Smith

Sales Operations

​Vikki is a seasoned Sales Operations professional with over a decade of experience. She plays a crucial role in ensuring the smooth running of sales operations by optimising sales team performance. An expert in CRM systems, Vikki leverages technology to enhance efficiency and streamline processes, providing data-driven reporting to e...

Alex Robinson

Marketing Lead

An experienced and versatile marketer, Alex delivers marketing strategies that maximise brand awareness. With a background in content marketing, Alex specialises in developing engaging and meaningful content and marketing campaigns that help build strong customer journeys.

Fabian Shipton

Bid Writer

​Fabian brings extensive expertise as a seasoned Bid Writer, specialising in crafting compelling multi-million-pound tenders across the EMEA region. Holding a Bachelor's degree in Politics and a Master's in Conflict, Security & Development Studies, his academic background and practical experience are integral to enhancing Step5’s market p...