​Phil is a service delivery and optimisation professional with extensive experience and credentials in leading and transforming large and complex software delivery organisations in the UK and across Europe, Middle East and Africa. He has a proven and successful track record in delivering diverse and complex software solutions and services, while driving major service optimisation programmes at pace and with significant material business benefits.

As Step5's Head of Service Optimisation, Phil works with clients to optimise their business and service operations, identifying opportunities to improve performance across the end-to-end delivery value chain. Targeting client outcomes, he drives improvements through transforming operational process, tooling, technology and operating models.